Legal
Privacy Policy
Quadbiz Solar Solutions (“Quadbiz”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website or contact us for our solar products and services. We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and the Information Technology Act, 2000, and rules made thereunder.
By using our Website or submitting your information through our enquiry form, WhatsApp, phone, or email, you consent to the practices described in this Policy.
1. Who we are (Data Fiduciary)
Quadbiz Solar Solutions is the “Data Fiduciary” responsible for your personal data.
- Address: 346/A1, Sundar Nagar, Vandiyur, Madurai, Tamil Nadu 625020, India
- Phone: +91 86107 28938 / +91 80158 77996
- Email: reception.qbs@gmail.com
2. What personal data we collect
When you enquire with us, we may collect:
- Identity & contact data: your name, phone number, and (if provided) email address.
- Enquiry data: your city/town, property type, your average monthly electricity bill range, and any message or details you share about your requirements.
- Communication data: records of your calls, WhatsApp messages, or emails with us.
- Technical & usage data (automatically): IP address, browser type, device information, pages visited, and similar analytics data collected via cookies and similar technologies (see Section 9).
We do not intentionally collect sensitive personal data (such as financial account details, health, or biometric data) through the Website. Please do not submit such information through our enquiry form.
3. How and why we use your data (Purpose)
We use your personal data only for the purposes for which you provide it, namely:
- To respond to your enquiry and provide a quotation, site survey, or consultation.
- To contact you (by phone, WhatsApp, email, or SMS) about your enquiry and our solar products and services.
- To assist with subsidy applications (e.g. PM Surya Ghar), net metering, and related paperwork, where you engage us for these services.
- To provide, operate, and improve our services and the Website.
- To comply with applicable legal obligations.
- To maintain business records.
We rely on your consent as the legal basis for processing your enquiry data. You provide this consent when you submit the enquiry form or otherwise contact us. Where processing is necessary for a legitimate use permitted under the DPDP Act (such as responding to a request you have made), we may rely on that basis.
4. How we collect your data
- Directly from you, when you complete the enquiry form, call, WhatsApp, or email us.
- Automatically, through cookies and analytics tools when you browse the Website.
5. Sharing your data (Data Processors and third parties)
We do not sell your personal data. We may share it only with:
- Service providers (“Data Processors”) who help us operate the Website and communicate with you, under appropriate contractual safeguards. These may include our website hosting provider (Vercel), our content management system (Sanity), our email delivery provider (Resend), analytics/review providers (such as Google), and messaging platforms (such as WhatsApp) where you choose to contact us through them.
- Government authorities or agencies, where required to process a subsidy or net-metering application you have engaged us for, or where required by law.
- Legal and regulatory bodies, where disclosure is required to comply with applicable law, a court order, or to protect our rights.
Some providers may process or store data on servers located outside India. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with applicable law.
6. How long we keep your data (Retention)
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, to maintain business records, and to comply with legal obligations. When your data is no longer required, we will delete or anonymise it. You may ask us to erase your data at any time (see Section 8).
7. How we protect your data (Security)
We implement reasonable security safeguards to protect your personal data against unauthorised access, disclosure, alteration, or loss, consistent with the DPDP Act and the IT Act. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. In the event of a personal data breach, we will act in accordance with our obligations under applicable law.
8. Your rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access — request a summary of the personal data we hold about you and how we process it.
- Correction and updating — request correction of inaccurate or incomplete data.
- Erasure — request deletion of your personal data, subject to legal retention requirements.
- Withdraw consent — withdraw your consent at any time; this will not affect the lawfulness of processing carried out before withdrawal.
- Grievance redressal — raise a complaint about how we handle your data.
- Nomination — nominate another individual to exercise your rights in the event of death or incapacity.
To exercise any of these rights, contact our Grievance Officer (Section 10). We will respond within the timelines required under applicable law.
9. Cookies and analytics
Our Website may use cookies and similar technologies to help it function, remember your preferences, and understand how visitors use the site (for example, through analytics). You can control or disable cookies through your browser settings, though some features may not work as intended if you do. Where we use analytics or review services (such as Google), those providers may process limited data in accordance with their own privacy terms.
10. Grievance Officer
If you have any questions, concerns, or complaints about this Policy or how we handle your personal data, please contact:
- Grievance Officer: Naresh Kumar
- Email: naresh.qbs@gmail.com
- Address: 346/A1, Sundar Nagar, Vandiyur, Madurai, Tamil Nadu 625020, India
- Phone: +91 86107 28938
If you are not satisfied with our response, you may have the right to escalate your complaint to the Data Protection Board of India, in accordance with the DPDP Act.
11. Children’s data
Our Website and services are intended for adults. We do not knowingly collect personal data of children (individuals under 18 years). If you believe a child has provided us data without appropriate consent, please contact us and we will take steps to delete it.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version. We encourage you to review this Policy periodically.